We try our best to give good care to all of our patients.
However, sometimes things may not go as you expected and if you are unhappy about something please let us know. We want to sort problems out quickly and fairly.
How to Make a Complaint:
- Come into reception and ask for a complaints form. The receptionist can complete it for you if that is easier.
- Complete the online Complaints Form
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Email us at [email protected]
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Contact the Patient Experience Service, NHS Hampshire and Isle of Wight ICB at:
Omega House, 112 Southampton Road, Eastleigh, SO50 5PB
Tel: 0300 561 2561
Email: [email protected]
Complaints Process
Please see the Complaint leaflet this is also availabe in reception.
An Easy Read Guide is available via the link or a receptionist can provide one for you.
Help With Making a Complaint
If you need help, you can contact:
Hampshire Voiceability
They can help you say what you want to say
If you are still unhappy
If you are not happy after we look into your complaint, you can contact the Health Service Ombudsman.
Phone: 0345 015 4033
Website: www.ombudsman.org.uk.
Important
Your complaint will be kept private and records are kept for 10 years.
Making a complaint will not change the care you receive.
Complaints procedure pathway